Updated Policies and Procedures

Masks are not required but will be worn if requested.

 

We thank you in advance for your full support in these quickly changing times. These policies listed below will allow us to continue to provide services in a way that supports the health and wellbeing of our staff and all clients in our space. We are not requiring masks at this time. We do request to be responsible for your own health and reschedule if you have any signs of feeling ill or have been exposed. We will not ask about your vaccination status or other personal health information; please respectfully not ask our staff. We are encouraging everyone to leave those conversations outside the salon and focus on creating an environment that is uplifting. We need to lift each other up after two years of so much uncertainty, Thank you for your understanding. 

Updated 01/25/2022

 

Before your appointment

To protect the health of our staff vaccinated or unvaccinated do not book an appointment, or reschedule the one you have if in the last 10 days:

  • You or anyone in your household/pod are waiting on a pending Covid test.

  • You or anyone in your household/pod have tested positive for Covid, even if you have had a negative test.

  • You or anyone in your household are exhibiting any allergy, cold, flu, or COVID-19 symptoms.

  • You or anyone in your household have experienced any of these symptoms within 10 days of your upcoming appointment.

  • You or anyone in your household have experienced any of these symptoms, even with a negative at-home test please reschedule. 

Please give us as much notice as possible so that we can re-book your spot.

At Your Appointment

  • Once inside we will ask you to sanitize your hands.

  • We will clean all surfaces between each client.

  • Masks are not required but if you wish for your stylist to wear a mask during your service please let us know, we will be happy to wear a mask.

  • We will not ask about vaccination status or other personal medical information; please do not ask our staff with respect to confidentiality.  

  • If you do not pass your health screening, you will be asked to reschedule and pay a same-day cancellation fee. To prevent this, please adhere to our “before your appointment” requests.

  • If your temperature is 100.4 or higher you will be asked to reschedule.

  • Come alone, please no big groups in the waiting area.

  • If wearing a mask please wear a mask with “ear loops”, this helps the stylist provide the best service. 

After Your Appointment


If you develop any symptoms consistent with Covid-19 within 48 hours of your visit, notify us immediately by calling 317-986-7004 or email sheena@trureflectionsalon.com. Studies have shown you are the most infectious 48 hours prior to your first symptoms showing. Your honesty is paramount to our safety, and we appreciate you contacting us. 


If your stylist develops any symptoms consistent with Covid-19 within 48 hours of your appointment we will notify you immediately by phone and email so that you may begin the quarantine process. 


 

Cancellations

To cancel or reschedule your appointment, please call (317) 986-7004. Please leave a voicemail if we’re closed.

We want to express how important it is that you never no-show an appointment. If you are no longer able to make your appointment, we ask that you give us as much notice as possible to ensure our ability to re-book it. Our updated cancellation policy requires 72 hours to cancel all appointments. To ensure our cancellation policy is upheld, we require a credit card to book an appointment. Appointments canceled within 48 hours are subject to a 50% cancellation fee. Appointments canceled less than 24 hours will be charged 100%. We do not charge this fee for those canceling due to illness during the pandemic. If you have any questions regarding this policy, please communicate them before committing to an appointment.  We thank you for supporting us by respecting our policy. 

Please be aware that if you are more than 15 minutes late for your appointment, we may not be able to provide the service for which you have been scheduled for and a cancellation fee will apply.

Products can be refunded as long as it is returned within 5 days of purchasing. We do not exchange products or give salon credit. We as a salon do not offer refunds on services. Any tweaks to your service, we request that you contact the salon within 7 days of your appointment. Redos will be done complimentary.