Updated Policies and Procedures

During Covid-19 adjustments 

Masks are mandatory and must be worn at all times inside our space. Refusal to comply with any of our safety policies will result in you being asked to leave the space.

 

We thank you in advance for your full support in these new changes. These will allow us to continue to provide services in a way that supports the health and wellbeing of our staff and all clients in our space. As the pandemic continues you can expect us to make changes necessary for the safety of everyone in our space.

Updated 12/12/2020

 

 


Before your appointment

To protect the health of our staff do not book an appointment, or reschedule the one you have if in the last 14 days:

  • You or anyone in your household/pod are waiting on a pending Covid test.

  • You or anyone in your household/pod have tested positive for Covid, even if you have had a negative test.

  • You or anyone in your household are exhibiting any allergy, cold, flu, or COVID-19 symptoms.

  • You or anyone in your household have experienced any of these symptoms within 14 days of your upcoming appointment.

  • You or anyone in your household are currently caring for someone with an illness.

Please give us as much notice as possible so that we can re-book your spot.

At Your Appointment

Our check-in process is phone-based now

  • Arrive 5 minutes early to check-in.

  • Call the salon to notify us of your arrival. If the line is busy, please call back as we are currently on the other line scheduling an appointment.

  • Please remain in your vehicle

  • Please wait for our call to let you know when it is your turn to come in.

  • Once inside we will ask you to sanitize your hands, then complete a verbal health screening before being seen by your stylist.

  • If you do not pass your health screening, you will be asked to reschedule and pay a same-day cancellation fee. To prevent this, please adhere to our “before your appointment” requests.

  • If your temperature is 100.4 or higher you will be asked to reschedule.

  • Come alone.

  • Do not bring any food or drink into the space.

  • Bring your own mask with “ear loops”.

  • You are required to wear your mask at all times.

After Your Appointment


If you develop any symptoms consistent with Covid-19 within 48 hours of your visit, notify us immediately by calling 317-986-7004 or email sheena@trureflectionsalon.com. Studies have shown you are the most infectious 48 hours prior to your first symptoms showing. Once we are notified we will put your stylist on a 2-week quarantine. Your honesty is paramount to our safety, and we appreciate you contacting us. 


If your stylist develops any symptoms consistent with Covid-19 within 48 hours of your appointment we will notify you immediately by phone and email so that you may begin the quarantine process. 


 

Cancellations

To cancel or reschedule your appointment, please call (317) 986-7004. Please leave a voicemail if we’re closed.

We want to express how important it is that you never no-show an appointment. If you are no longer able to make your appointment, we ask that you give us as much notice as possible to ensure our ability to re-book it. Our updated cancellation policy requires 72 hours to cancel all appointments. To ensure our cancellation policy is upheld, we require a credit card to book any appointment. Appointments canceled within 48 hours are subject to a 50% cancellation fee. Appointments canceled less than 24 hours will be charged 100%. We do not charge this fee for those canceling due to illness during the pandemic. If you have any questions regarding this policy, please communicate them before committing to an appointment.  We thank you for supporting us by respecting our policy. 

Please be aware that if you are more than 15 minutes late for your appointment, we may not be able to provide the service for which you have been scheduled for and a cancellation fee will apply.

Products can be refunded as long as it is returned within 5 days of purchasing. We do not exchange products or give salon credit. We as a salon do not offer refunds on services. Any tweaks to your service, we request that you contact the salon within 7 days of your appointment. Redos will be done complimentary.

New Appointment Guidelines and Safety Measures

To ensure we adhere to the 50% capacity protocols we are not allowing any guests, including children, to accompany you to your appointment. We understand that this will make scheduling difficult for some, but unfortunately at this time, we cannot make any exceptions. We ask that everyone practice social distancing; please allow 6 feet between yourself and others to keep everyone feeling comfortable and safe. We've really missed you all but for now please no hugs, handshakes, or high-fives. 

All members of our staff are aware of their risk as service providers and engage in low-risk activity outside of the salon.

  • All members of our staff wear face masks at all times.

  • Stylists do not share tools and completely disinfect their workspace between each guest.

  • The waiting area has been removed

  • Hand-washing is practiced after every service, break, or meal.

  • Linens are single-use and are laundered on the sanitize setting.

  • At the end of the day, all areas are cleaned and disinfected.

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